Stop Office 365 Emails from Going to Junk Folder
Do you want to stop Office 365 emails from going to Junk folder or Office 365 internal mail marked as a spam automatically? Don’t worry!
Like every other mode of communication, emails are also not free from unwanted intrusion. As the counterpart of unwanted and marketing calls, we have spam or junk emails. Luckily for us, every email client has spam or junk folder where they put unwanted emails. A junk folder can also be a source of problems when normal emails start going to it. Here, we will discuss the problem a tell you the solution to stop Office 365 emails from going to the spam folders and ways to take them out. First, let us go through some user queries regarding this issue:
Query 1: “We use Outlook Office 365 in our University as official email. For the last few days, I was not receiving any emails. When I personally contacted my supervisor, he told me that he had sent me 4/5 emails but got no reply. Hearing this, I checked my junk folder and saw all emails going to the Junk folder in Office 365. I was wondering what led to this situation. I have obviously not marked his emails as junk before. That day I marked his emails as ‘Not Spam’ but it is not working. I still have to check my junk folder to get his emails. Please help so that my Office 365 email going to the junk folder could be stopped.”
Query 2: “From last month, instalment payment reminder mail from my bank is going to junk folder of Office 365 email. For this reason, I almost missed my last instalment because of the issue of Office 365 internal mail marked as spam issue. To avoid the same situation this month, I have included that id in the safe sender’s list. Unfortunately for me, this method did not work. Even this month, that mail went to the Junk folder. Can anyone tell me how to stop Office 365 from going to junk folder, so that my Office 365 email is marked as a spam problem?”
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Problem: Legitimate Emails going to the Junk folder
Having legitimate emails going to the Junk folder is no less annoying than having spam emails in your Inbox. Have a look at the reasons behind this problem briefly and then move to the solution part. This issue occurs when Office 365 considers emails from trusted sources as spam. This results in legitimate emails ending up in the Junk folder. During this situation, users have to check the junk folder to see if it contains any legitimate emails. To get rid of this problem of how to stop Office 365 emails from going to junk folder, users can apply these techniques.
Manual Methods to Stop Emails Going to Spam Folder
There are a number of ways to stop legitimate emails from going to Junk. In this segment, readers will learn these methods.
1. Configure Spam Filter Policy: First, users should verify ‘Advanced Spam Filter’ policies to check if an entire domain has been blocked. If yes, then all emails coming from that particular domain will go to Junk. Users can disable advanced spam filtering options that cause such problems. Users can also create a ‘Safe Senders List’ in Office 365 by going to Settings>> Options>> Block or Allow. Note that Exchange Online Protection (EOP) does not keep track of domains. It keeps only senders and recipients.
2. Using Directory Synchronization: This technique is applicable only to Exchange Online users. Usually, Office 365 email users are by default protected by Exchange Online Protection (EOP). In the case of EOP-only subscribers, they can use director synchronization to fix this problem. Directory synchronization allows users to synchronize their own settings with EOP services. Thus EOP will have access to the user’s ‘Safe Senders List’ and function accordingly.
3. Setting Connection Filter’s IP Allow list: To fix the false negative issue of Office 365 emails to Junk, users can add senders’ IP addresses to the IP allow list or connection filter. When users enable the ‘Safe List Only’ option, they receive emails sent by the enlisted senders only to their inbox. In this case, adding an IP address cannot eliminate the problem of Office 365 emails marked as spam completely.
How to add an IP address to the IP Allow list of Connection Filter
- By Extracting the header of emails sent by preferred senders from Outlook or OWA.
- By following the manual in ‘Use the EAC to change the default connection filter policy.’
- Manually finding the IP address with the Message Analyzer tab of Remote Connectivity. Analyzer. Users can also use the CIP tag of the X-Forefront-Antispam-Report header.
4. Verifying Junk Email Setting: Users can execute the below command to check the configuration setting of junk mail.
Here,
- If the TrustedListsOnly value is true, the setting is enabled.
- If the ContactsTrusted value is true, the user trusts both Contacts and Safe Senders.
- TrustedSendersAndDomains value shows the contents of the user’s Safe Senders Lists.
5. Using Safe Senders List: Web Outlook users can use this method to stop emails from ending up in the Junk folder. If there is a message with a yellow coloured safety tip, it means the email is in the junk folder. Users can check the header of the email whether it still contains SFV: SKN or SFV: NSPM stamp. It happens because Outlook ‘Safe Lists Only’ setting overrides the EOP setting. In case of emails are going to the junk folder irrespective of marking, turn off the option ‘Safe Lists Only’.
Conclusion
Office 365 emails going to the junk folder is surely a serious problem for O365 users. This hampers user productivity and makes O365 email usage irritating. We have discussed several solutions to resolve this problem. Users can implement these techniques to fix O365 mails going to the Junk folder & stop legitimate emails from going to the junk folder.